Reference

How 1plus Handles Your Personal Data

At 1plus, we take your personal data seriously — what we collect, why we collect it, and how long we keep it are questions you deserve clear answers…

Data collected only for account operationUPI, Paytm, PhonePe records kept securelyYou can request access or deletionIndia-specific data handlingNo data sold to third parties
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1plus How 1plus Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about your personal data, want to correct something on your account, or wish to submit a deletion request, our privacy support team is available seven days a…

Email Privacy Request Send your data access, correction or deletion request to our dedicated privacy address. We log every email the moment it arrives and send a confirmation reply so you know we have received it.
Live Chat Support Our in-platform chat is available around the clock. Start a conversation, mention it is a privacy matter, and the agent will escalate it directly to the data team without you having to call back.
In-Account Help Centre Log in, go to the Help section, and select Privacy and Data. You can submit a structured form that captures your request type, account ID and preferred response channel all in one step.
DATA HANDLING PRACTICES

Six Ways We Protect What You Share

Our privacy practices are built around six concrete commitments. We do not treat data handling as a box-ticking exercise — the points below reflect the specific technical and operational steps we take…

Encryption at Rest and in Transit

Every piece of data you send us — account details, UPI references, session tokens — is encrypted using current standards both while it travels to our servers and while it sits in storage. We do not hold plain-text payment credentials.

Cookie Transparency

We use strictly necessary cookies to keep your session active, and analytics cookies only with your consent. You can adjust cookie preferences from the settings panel at any time without losing access to your account or wallet balance.

Account Security Controls

Two-step verification is available for all accounts. We also flag login attempts from unrecognised devices and send an immediate notification to your registered email or phone number so you can act before any damage is done.

Data Retention Schedule

We keep your account data for as long as your account is active and for the statutory period required by applicable Indian financial regulations after closure. Once that window closes, data is deleted or anonymised — not archived indefinitely.

Your Right to Access and Correct

You can request a copy of the personal data we hold about you at any time. If something is wrong — a misspelled name or an outdated phone number — you can ask us to correct it and we will confirm the change within five working days.

No Sale of Personal Data

We do not sell, rent or trade your personal data to marketing companies or data brokers. Third parties who support our operations — payment processors like Paytm and PhonePe — receive only the minimum data needed to complete their function.

Common Questions About Your Privacy on 1plus

The questions below cover what we hear most often from account holders about how their data is used, stored and protected. If your question is not here, reach out through live chat or the in-account help form and our team will respond with a direct answer, not a template.

We collect your name, email, phone number and the payment details you use — such as your UPI handle or Paytm number — along with device and session data needed to keep your account secure and resolve any transaction disputes.

We share data only with service partners who help run the platform — payment processors like PhonePe and Paytm, identity verification services and our hosting provider. None of these partners are permitted to use your data for their own marketing.

Account data is kept for the duration of your active account plus any statutory retention period required under Indian financial regulations. Once both windows have passed, data is permanently deleted or irreversibly anonymised.

Yes. Submit a data access request through the in-account Help Centre or by emailing our privacy team directly. We will compile and send your data within the timeframe required by applicable law, typically within 30 days.

Open a deletion request via the Help Centre's Privacy and Data form or through live chat. After verifying your identity, we will close the account and begin the deletion process, retaining only what applicable law requires us to keep.

We use strictly necessary cookies and, with your consent, analytics cookies. You can review and change your cookie preferences from the settings panel at any time; opting out of analytics cookies does not affect your ability to log in or play.

Payment references are stored in encrypted form and used only for reconciliation and dispute resolution. We do not store full card numbers or banking passwords. PhonePe and Paytm handle their own credential security on their respective platforms.

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